Download Dealing with Dysfunction: Innovative Problem Solving in the by Jorrit de Jong PDF

By Jorrit de Jong

How will we intrude within the systemic bureaucratic disorder that beleaguers the general public quarter? De Jong examines the roots of this disorder and offers a unique method of fixing it. Drawing from educational literature on forms and challenge fixing within the public area, and the medical paintings of the Kafka Brigade—a social firm established within the Netherlands devoted to diagnosing and remedying bureaucratic disorder in perform, this examine unearths the shortcomings of traditional techniques to bureaucratic reform. the standard equipment have did not diagnose difficulties, distinguish signs, or establish root explanations in a accomplished or passable method. they've got additionally didn't have interaction consumers, pros, and midlevel managers in knowing and addressing the disorder that plagues them. This e-book deals conceptual frameworks, theoretical insights, and functional classes for facing the matter. It units a path for rigorous public challenge fixing to create governments that may be more desirable, effective, equitable, and conscious of social concerns.

De Jong argues that effectively remedying bureaucratic disorder is dependent upon applying diagnostics in a position to distinguishing and dissecting several types of disorder. The “Anna Karenina precept” applies right here: all good functioning bureaucracies are alike; each dysfunctional forms is dysfunctional in its personal manner. the writer additionally asserts that the worst disorder happens whilst a number of enterprises proportion accountability for an issue, yet no unmarried association is essentially chargeable for fixing it. This issues to a necessity for growing and reinforcing allotted challenge fixing capability desirous about deep (cross-)organizational studying and revised responsibility buildings. our greatest method of facing disorder might consequently no longer be top-down regulatory reform, yet quite relentless bottom-up and cross-boundary management and innovation. utilizing fourteen scientific instances of bureaucratic disorder investigated via the Kafka Brigade, the writer demonstrates how a formal approach for selecting, defining, diagnosing, and remedying the matter can produce higher outcomes.

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